What if my package gets lost or arrives damaged?Updated 2 months ago
Lost packages
At TwoJeys we strive to ensure that each order arrives in perfect condition. In the event that your order is lost during transport, please contact our customer service team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In these cases, please report it to our customer service team at [email protected] within 48 hours of receiving your order and include photos of the damaged items or package.
We will review the documentation provided and, if applicable, arrange for a replacement.